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The tool is stuck in “processing”
The tool is stuck in “processing”

A guide for when your monitoring project is stuck in processing

Updated over 2 weeks ago

If a project can get stuck in processing, it means we are not monitoring your website.

There are 2 common reasons for this:

  1. Web properties have not been added

  2. Sitemaps have not been selected

Web properties have not been added

We cannot monitor your important pages without creating specific web properties.

If our tool has downloaded sitemap URLs but hasn't mapped any pages to web properties, you will see this message in the dashboard.

You’ll need to add specific web properties so we can monitor your pages.

Learn more about web properties in our support articles:

Sitemaps have not been selected

We cannot monitor your important pages if they have not been downloaded from XML sitemaps.

If our tool has not downloaded any URLs and you have only selected 1 sitemap, you will see this message in the dashboard.

You will also need to select your XML sitemaps so we can monitor your pages.

Learn more about adding sitemaps by reading:

Next Steps

If your project is still not monitored, we recommend the following articles:

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